You can contact us anytime!
Our Customer Services are open Monday to Friday 9am-6pm

Ordering From Us

  • Nope - you can also place an order via email (store@erikalustfilms.com), telephone (+34 933 100 204) or by visiting our office (Passeig de Picasso,32 Pral, Barcelona). However the easiest way of placing an order is opening an account.
  • The standard sales tax in Spain is 21% and is already included in the price of each item.
  • We prepare and ship orders daily, with an average of 24hour turn around rate after payment. Orders are picked up by couriers at 17.00 (Barcelona time) every day. To ensure same-day shipping, we recommend placing your order before 14.00 (Barcelona time).
  • Our erotic boutique is located within the Erika Lust Films office, and open to the public. Please contact us beforehand to ensure the items you are looking for are in stock
  • We have native English, Swedish, Castellano and Catalan speakers in our offices if you wish to call, but are able to communicate via email in French, German, Italian or just about any other language offered on Google Translate!

Payment & Shipping

  • We accept payment via all major credit or debit cards, PayPal or bank wire. Within Spain, we can also offer the option of payment upon delivery.
  • Your purchase will be recorded on your bank statement as E.L. STORE.
  • This is according to PayPal's strict policies regarding adult material. If you prefer to pay via PayPal over credit card or bank wire, please contact us at store@erikalustfilms.com and we can send you a direct PayPal request to your email immediately to complete your order.
  • Yes! We offer gift cards in the amount of 50, 100, 150, 200 and 500 euros. To use the voucher, follow the instructions below.
  • If you have an Erika Lust Store gift card, promo code or refund, simply add it in the box during check-out for the instant discount.
  • We use very discreet packaging - plain boxes and envelopes with no mention of inside contents. Since a return address is required by our couriers, our label says:
    E.L. STORE
    Passeig de Picasso, 32 Pral
    08003 Barcelona, Spain.
  • You will receive notification of your order's progress via email, and you can check the status on your Erika Lust Store account order history.
  • If your package has shipped with UPS or ASM and you would like to receive tracking information, please email store@erikalustfilms.com.
  • Unfortunately, our carriers will not allow us to ship to PO boxes, only residential or business addresses.
  • We ship all over Europe! If you are worried about shipment to your location, please don't hesitate to contact us in advance.

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