Shipping

Erika Lust Shipping

Courier or Postal Service?

For European shipments we use UPS, TNT and FedEX. For orders in Spain we use Correos Express.

When will we send your order?

We prepare and ship orders from our Barcelona office daily, Monday to Friday. Orders are picked up by couriers at 1pm (Barcelona time) every day. If you would like your order to be shipped the same day, please ensure that your order is placed before 10am (Barcelona time).

Tracking Number

If you want to follow the tracking number of your order please email store@erikalustfilms.com

How much? How long?

To get an idea of pricing and delivery times please see below. Keep in mind that all prices are approximate and depend on the exact weight and volume of your order. If your order is heavier than 1kg, the price will be slightly more expensive.

FedEx, TNT & UPS
EU COUNTRIES15€4-6 days*
SWITZERLAND & NORWAY25€4-6 days*
Correos Express
SPAIN6€2-4 days*
*Please note that in some cases delivery times might be affected by issues out of our control

Discreet Packaging

No one will know what's inside!
As fellow online shoppers, we understand the need for discretion. Your privacy is of utmost importance to us, and all orders are sent in plain packaging with no mention of what the contents are. It’s impossible for anyone (including the courier) to know what you’re receiving. We use high-quality padded parcels and envelopes to ensure your package arrives in perfect condition.

Returns & Refunds

If you do not receive your order within the estimated time of arrival or in perfect condition, we will repair, replace, reduce the price or give you a refund if the goods you bought turn out to be faulty or do not look or work as advertised.
In accordance with European Consumer's law, you may send back any product within 14 days after purchase and we'll cover the standard shipping costs by refunding them once the item arrives to our headquarters. The 14-day "cooling off" period does not apply to online digital content, if you have already started downloading or streaming it.

To return an item, the product must be unused, in original packaging and condition, with no sign of tampering.


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