You can contact us anytime!
Our Customer Services are open Monday to Friday 9am-5pm

How do I start?

  • Yes you do, but it's free to create one! Our products are only available online.
  • It depends where you are! According to the digital tax policy of the EU, we charge the local tax of your country for digital downloads. 
  • We have native English, German, Spanish and Catalan speakers in our offices if you wish to call us, but you can email us in any other language and we can try and Google Translate it!

Digital Downloads

  • Yes, of course! You can add several digital downloads to your card as you would any other product.
  • Once payment has been accepted, your digital purchase will be available for download from your Erika Lust Store account. Simply sign in, go to 'my account' and then 'my downloads'.
  • Don't worry, we will solve this together. First try to change the browser or use an incognito window. Out of experience we can recommend you to use Google Chrome as a browser. If the download or stream still fails, please send an email to our Customer Service with your download link. We will help you as fast as possible
  • Yes, of course. Please send us an email to our Customer Service with the link to your download. We will enable additional download attempts for you!
  • If subtitles are available for your digital download, they can be found on the item's page within the store. Simply click the link to download the zip file. To play the film with subtitles, we recommend the free media player VLC. After opening the movie file with the VLC program, go to menu and select Video Subtitles: Track: Open file and then select the downloaded subtitle track.
  • According to the law, we do not return the money if you have already watched or downloaded it.
  • If you purchased a digital download you can stream it on any device you want. However downloading is only possible from your computer or laptop, we don't offer a download options for smartphones or tablets.
  • All our movies are compatible with your computers and all common browser, as well as media players like the VLC Player or Quicktime Player. However we can't guarantee a compatibility with Smart TVs.

Payment & Refunds

  • We accept payment via all major credit or debit cards and PayPal (through Epoch. See below for more information*).
  • Your purchase will be very discreet and will be recorded on your bank statement as EL STORE.
  • Unfortunately, PayPal has banned all transactions related to adult content since updating it's terms and conditions. 
    However, we currently have the option to pay using PayPal via Epoch (payment processor), as you may have already seen during the payment process. Although technically the transaction is managed by PayPal, your credit card details might be requested even though you have an active PayPal account.

    To make up for the confusion, we'd like to offer you a 10% discount, using the code "FUCKPAYPAL" in the voucher code box. We won't let anything stand in the way of you accessing the vanguard of adult cinema!
  • If you have an Erika Lust Store voucher code, simply add it in the voucher field during check-out and click the OK button.
  • According to the law, we do not return the money if you have already watched or downloaded it.

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