Terms Of Use

PRIVACY POLICY

  • Data Protection Rights: 
    • Basic Information on Personal Data Protection

Basic Information on Personal Data Protection

Data ControllerLUST PRODUCTIONS, S.L.
PurposeThis information is used to provide any services requested and to optimize our website’s technical usability and for internal research data. We also collect and use your data for the purpose of distributing our opt-in newsletters (when authorized by user) and to inform you about promotional related activities or new services related to ERIKA LUST FILMS business.
Legal BasisData subject’s consent. We may process your information because:
We have a contract with you

You have given us permission to do so we must provide services to you after you have purchased something from us yo comply with the law.
RecipientsIf provided to us by the Member by virtue of the rendered services, we do disclose information to advertisers and for other marketing and promotional purpose. Also to State Agencies to comply with the law or other companies and organizations for fraud protection and credit risk reduction. Any other collaborators that may be necessary to provide the services, duly informing the user, in accordance with the provisions of the GDPR.
RightsRights of access, rectification, erasure, objection and opposition, restriction of processing, data portability and not to be subject to automated individualized decision. The right to withdraw consent. Contact our DPO at administracion@erikalustfilms.com Contact the Spanish Protection Data Agency to file a claim.
Detailed informationConsult detailed information about data protection below

2.1. For the purposes of the provisions of the General Data Protection Regulation (GDPR), we inform that the personal data that you may provide us during the entry and navigation through our website will be incorporated into data processing systems whose responsible is LUST PRODUCTIONS S.L., (hereinafter “Lust Productions”) with the sole purpose of managing your subscription and use of our platform, as well as for the purpose of being able to meet your requests and to send technical, operational and commercial information, by any means, including electronic mail and/or equivalent means, about services, offers and news that are of your interest. In the case of commercial communications sent via email or equivalent means, we will count with your previous express consent. In this way, Lust Productions informs that it will proceed to process the data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and updated manner. Lust Productions S.L. may collect information from you because we have a legal reason (allowed by law or under contract) to collect the information, or because you have provided your consent for us to do so for a specific purpose. Lust Productions S.L. collects your name, email address, and other important information provided by you in order to provide any services requested. In addition, we collect credit card, and bank information from purchases made through ERIKA LUST FILMS business.

2.2. We also inform you that we must communicate your personal data and contact information, necessary for the provision of the corresponding service, to the different collaborators involved in the service itself, in the terms indicated in this policy, who will be obliged to use the data, solely and exclusively, to comply with the purpose of the transfer and, if required by law, to the national security bodies and forces (prior Court or police order). The contracts concluded with the aforementioned third parties, by virtue of the provisions of GDPR, guarantee that the data provided will be processed only and exclusively for the specific, explicit and legitimate purposes for which were obtained and these will not be communicated to entities outside the contractual relationship with these third parties, except for legal provisions that foresee something else. Before providing personal data relating to third parties on the website, given the case, the User must obtain their prior and express consent, having informed them of the terms contained in this privacy policy. The uSER shall hold Lust Productions, S.L., harmless against any possible claim, fine or sanction borne as a consequence of the USER’S failure to comply with the duty described in this paragraph.

2.3. We inform you that you have the possibility to exercise at any time and free of charge, the rights of access, rectification, erasure, objection, restriction of treatment, data portability, and not to be the subject of automated individual decisions, the right to withdraw consent and revocation of consent, in the terms established by the current regulations on data protection, by writing to ERIKA LUST FILMS, Passeig Picasso 32 Pral, 08003 Barcelona, Spain, or sending an email to store@erikalustfilms.com. In these cases, you must accompany a copy of your national Identification Card, passport or other valid document that identifies you in due manner. You may also contact the Supervisory Authority to file a claim.

2.4. ERIKA LUST FILMS ensures that it will proceed to process the data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and updated manner. Lust Productions, S.L. has security measures in place to protect and prevent the misuse and loss of the information under our control. We use industry standard efforts to safeguard the confidentiality of your personal identifiable information. We have implemented mechanisms to: (i) ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services; (b) restore the availability and access to personal data in a timely manner in the event of a physical or technical incident; (c) regularly test, assess and evaluate the effectiveness of technical and organisational measures for ensuring the security of the data. We inform you that the personal data will be kept for the period of validity of the service, as long as the deletion is not requested by the interested party, and we will not exceed deadlines of legal prescription or applicable archiving obligations. Once these deadlines have expired, the data will be destroyed.

Purchases

Discreet Packaging

As consumers, we understand the need for discretion. Your privacy is very important to us, and all orders will be sent in a simple package without mentioning the content to ensure that your much anticipated package arrives safely and discreetly. It is impossible for anyone (even the postman) to know what you will receive. We use high-quality quilted packages and envelopes so that all products arrive in perfect condition. What will be written on the package? Both Mail and UPS ask us to indicate the sender in the package. It will show the following: THE STORE Passeig de Picasso 32, Pral. 08003 Barcelona, ​​Spain.

¿Cuándo enviaremos su pedido?

The ERIKA LUST STORE team prepares and sends daily paid orders from our office in Barcelona, ​​from Monday to Friday. The transport company picks up the orders every afternoon at 13.00 (Barcelona time). If you want your order shipped on the same day, please be sure to place your order before 10.00 (Barcelona time).

Guaranteed Delivery, Returns and Refunds

If you do not receive an order or it is not in perfect condition, we will resend the item (s) without any additional charge. If there is an error in your order, you can return it to us and we will change it.

Right of Withdrawal

Under Spanish law, you can return any product within 14 days of receipt of the product. To return a product, the product must not have been used, must be in its original packaging and in perfect condition, without traces of handling.

Consequences of Withdrawal

In case of withdrawal of the purchase (refund) on your part, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a delivery method other than the least expensive form of ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw the purchase. We will proceed to make such a refund using the same payment method used by you for the initial transaction, unless you have expressly stated a preference otherwise; in any case, you will not incur any expenses as a result of the refund.

Digital Content

According to Spanish regulations, the Withdrawal right is not applicable to the provision of digital content that is not provided in a material medium when the execution has begun with the prior express consent of the consumer and user. So we inform you that in these cases, you lose your right to withdraw.


Product successfully added to the product comparison!